How to Apply for Electric AI Product Support Specialist？
In the ever-evolving world of technology, Electric AI stands as a beacon of innovation, offering a plethora of career opportunities for those passionate about IT and customer success. One such opportunity is the role of a Product Support Specialist. This article explores the role, its requirements, and how to apply for it.
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What is Electric AI？
Electric AI is a software company that empowers small and medium-sized businesses (SMBs) with user-friendly tools and guidance to streamline their IT management and secure their operations. The company provides a single platform to manage people, applications, and devices, offering businesses a 50% reduction in IT spend and a standardized approach to IT that removes guesswork. Electric AI powers the IT of over 900 companies and their 50,000+ employees.
What is Electric AI Product Support Specialist？
A Product Support Specialist at Electric AI is a crucial member of the customer support team. In this role, you’ll be on the front lines supporting, triaging, and resolving customer inquiries and completing various tasks assisting the broader Customer Success team. The ideal candidate must be able to communicate effectively and efficiently with customers, possess problem-solving skills, and above all, have a passion for helping others.
Here are some of the key responsibilities of a Product Support Specialist at Electric AI:
- Respond to customer inquiries via email or chat in a timely and professional manner.
- Troubleshoot customer issues and provide appropriate solutions.
- Process and complete set tasks submitted by our Customer Success Managers on behalf of their customers.
- Ensure customer satisfaction by providing timely and accurate information.
- Escalate complex customer issues to the appropriate department.
- Assist with customer data collection, data validation, and data entry.
- Follow up with customers to ensure their issues have been resolved.
- Provide feedback to the management team regarding common themes related to customer complaints or issues.
- Work collaboratively with other departments to resolve customer issues.
- Continuously improve customer service skills and knowledge.
Who is the Ideal Candidate for the Product Support Specialist Role?
The ideal candidate for the Product Support Specialist role at Electric AI should have:
- At least 6+ months of customer service experience at a technology company.
- Strong and personable customer service skills while interacting with customers.
- Ability to write clearly and concisely.
- Highly organized individuals with the ability to manage their time and priorities.
- Attention to detail — accuracy is key.
- Strong problem-solving skills and ability to think creatively.
- Ability to exercise discretion and independent judgment with respect to prioritization of assigned tasks.
How to Apply for this Job?
Applying for the Product Support Specialist role at Electric AI is straightforward. Here are the steps:
- Visit the Electric AI careers page.
- Locate the Product Support Specialist job posting.
- Click on the “Apply for this Job” button.
- Fill out the required information, including your first name, last name, email, phone, and resume/CV.
- Optionally, you can also attach a cover letter and provide your LinkedIn profile.
- Answer the demographic questions. Electric AI is proud to foster a workplace free from discrimination and strongly believes that diversity of experience, perspectives, and background will lead to a better environment for its employees and a better product for its users.
- Click on the “Submit Application” button.
Also read：Electric AI Careers & Opportunities
Conclusion
The Product Support Specialist role at Electric AI is a fantastic opportunity for those passionate about customer service and IT. With a competitive compensation and benefits package, and a commitment to diversity and inclusion, Electric AI stands as an attractive choice for those seeking a fulfilling career in the tech industry. If you meet the requirements and are excited about the opportunity, don’t hesitate to apply.